Jorge Goicoechea is a seasoned Senior Program Manager at Uber, bringing over 20 years of leadership experience in e-commerce and technical support industries. They have a strong operational background and a proven track record in implementing strategies that enhance customer experience and improve organizational metrics. Previously, Jorge held various roles at Amazon, including Operations Manager and Senior Operations Manager, where they managed large teams and led continuous improvement initiatives. Jorge also has extensive experience in technical support management from their time at Alienware Corporation, achieving significant improvements in customer satisfaction and operational efficiency. Their education includes a degree in Electrical, Electronic and Communications Engineering Technology and certifications in Six Sigma methodologies.
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