Martha Gonçalves is a senior customer insights project lead at Uber, specializing in customer experience and operational challenges across EMEA. Previously, they held various roles at Uber, including senior customer insights analyst and community support specialist, where they drove data-driven insights and resolved complex issues. Martha started their career as a customer service sales assistant at Bentley Braga. They hold a master’s degree in branding and fashion design from IADE - Creative University and a bachelor's degree in languages and communication from Universidade do Algarve.
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