Neeraj Sharma

Neeraj Sharma is a Sr. Program Manager WFM at Uber, overseeing outsourced BPO partnerships across the EMEA region to ensure compliance with Uber's customer service standards. They previously held positions at Jio as Manager WFM, where they led a national command center managing real-time operations for over 10,500 FTEs, and worked at Webhelp UK as an Assistant Manager in Scheduling WFM. Their early career included roles at Sitel India Ltd. and IBM, where they developed expertise in workforce management tools and strategies. Neeraj also completed an Executive Education in Organizational Leadership at Harvard Business School from 2019 to 2020.