Matt Wilkinson

Matt Wilkinson is an experienced technical support professional currently serving as an Enterprise Networking Support Engineer at Ubiquiti Inc. since February 2024. Responsibilities include managing incoming requests, troubleshooting issues, educating users on products, and collaborating with stakeholders to enhance user experience. Prior to this role, Matt worked at VMware as a Technical Support Engineer II, where complex queries were resolved through troubleshooting and research. Experience also includes serving as a Technical Project Manager for the City of Charlotte, overseeing project scope and delivery, and as a Senior Technical Support Specialist/PM at Simple Communications, providing tiered support to SMBs. Earlier career highlights include working as an Advanced Repair Agent at Geek Squad, focusing on customer service and technical repairs. Matt holds education from Waubonsee Community College.