Ubiquity
Aprille Rose Nena-Dela Cruz is an experienced professional in customer experience and operations management with a career spanning over a decade. Currently serving as the Customer Experience Director for Client Relations and Director of Operations at Ubiquity since July 2022, Aprille previously held various leadership roles at Transcom from June 2011 to July 2022, including Director of Operations, Senior Client Services Manager, Client Services Manager, and Operations Supervisor. Aprille holds a Bachelor of Science in Nursing from Riverside College, completed in 2010, and graduated from Negros Occidental National Science High School in 2006.
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Ubiquity
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Ubiquity’s Relationship-based Outsourcing pioneers next-gen CX for disruptors and innovators, driving customer satisfaction up, costs to serve down, and increasing customer lifetime value. Ubiquity offers live customer experience management services, IVR technology and optimization, fraud investigation, ID verification, and dispute and chargeback management. Headquartered in New York City, the company has delivery locations on four continents.