Ubiquity
Irma D. has extensive experience in corporate compliance and risk management, currently serving as an Internal Audit Officer and Risk and Control Officer at Ubiquity since October 2014. Previous roles at Ubiquity include Project Coordinator, Process Improvement Officer Intern, Compliance Specialist, and Risk Operations Analyst, specializing in end-to-end chargeback processes for risk disputes. Prior to Ubiquity, Irma D. worked as a WFM Real Time Analyst at Sitel from April 2007 to January 2013, focusing on real-time queue monitoring and staffing reports. Educational background includes a Bachelor of Science in Psychology from Centro Escolar University, completed between 1994 and 1998.
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Ubiquity
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Ubiquity’s Relationship-based Outsourcing pioneers next-gen CX for disruptors and innovators, driving customer satisfaction up, costs to serve down, and increasing customer lifetime value. Ubiquity offers live customer experience management services, IVR technology and optimization, fraud investigation, ID verification, and dispute and chargeback management. Headquartered in New York City, the company has delivery locations on four continents.