Don Russell

Don Russell is a seasoned professional with extensive experience in customer relations and e-commerce analysis. Currently serving as a Product Specialist and E-Commerce Analyst at Ubisoft since June 2019, Don specializes in Payment & Fraud application support and acts as the primary point of contact for emergency escalations regarding the functionality of international websites. Previously, Don spent nearly a decade at CenturyLink as a Customer Relations Consultant, where responsibilities included managing major accounts and providing support for collaboration services. Prior roles include Customer Care Specialist II at Level 3 Communications, Customer Service Representative at IBM Canada Ltd., and various administrative and customer service positions at Scotiabank. Don holds a Diplôme d'études collégiales in Creative Arts from Dawson College and completed various classes in Business Management at McGill University.