Brice Bertrand

Brice Bertrand has a diverse work experience spanning various industries. Brice most recently worked at ubitricity as an Operations Manager, where they played a key role in designing and implementing the company's Services and Support vision for electric vehicle charge points. Brice also drove change management and fostered cross-functional collaboration to support the growth of local business units. Prior to this, Brice worked at Unu as the Head of Customer & Services Support, where they streamlined data collection and implemented KPIs and SLAs with a customer-centric focus. Brice also structured the department to empower its members in their cross-functional collaborations. Brice gained valuable leadership experience at Sony Interactive Entertainment Europe, where they served as a Senior Team Manager and mentored various leadership roles. Brice also designed and implemented tools to improve productivity and customer satisfaction while maintaining SLAs. In their earlier roles, Brice worked as an Operation Coordinator at Kosmopolite Festival, a Customer Care Lead at Wimdu, and in Customer Support at 1&1 Internet AG.

Brice Bertrand obtained a Master's degree in design and management of cultural projects from Université Sorbonne Nouvelle, where they attended from 2004 to 2008.

In addition to their formal education, Brice has obtained several certifications. In April 2022, they received a verified certificate for the course "Introduction to Connected Strategy" from edX. In October 2017, they completed a certification in International Project Management, also from edX. In August 2017, they acquired a certification in Best Practices for Project Management Success from edX. Furthermore, they gained certificates in Project Management Life Cycle and SCRUM introduction Course from edX and Udemy, respectively, in April 2017 and January 2017. Lastly, in October 2016, Brice obtained a certificate titled "Learn the Truth Between Agile versus Waterfall" from Udemy.