Anna Olesen is a detail-oriented professional currently serving as a Product Manager in Conversational Banking at UBS, where they leverage their expertise in Natural Language Processing and Conversational AI. They previously held the position of Tech Lead and NLP Engineer at Swiss International Air Lines, where they trained NLP systems and improved chatbot capabilities through advanced techniques. Anna earned a Master's degree in Computational Linguistics from the University of Zurich in 2019, equipping them with a strong foundation to tackle high-stakes problems and enhance customer experiences.
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