Jonila Arifaj is currently a Client Front Office Taskforce member at UBS, where they focus on digital client management for private clients. Previously, Jonila held roles as a Customer Care Specialist at Digt AG and as a Senior Customer Service Agent at Swisscom. Jonila earned a Detailhandelsfachfrau EFZ from Berufsschule für Detailhandel Zürich and is pursuing a leadership and management qualification at SWS Schulen für Wirtschaft und Sprachen. Jonila's background reflects a commitment to customer service and professional development in retail and client management.
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