Rafał Kacprzyk

Rafał Kacprzyk is an experienced IT Business Partner and Service Level Manager with a background in problem management and agile project management. With a Master's degree in Computer Sciences from Warsaw University of Technology, Rafał has held various specialist and managerial roles over the years, including as an Associate Director at UBS, where they oversee incident, problem, and change management for technology services. Previously, Rafał worked at T-Mobile and Aviva Poland, implementing CRM systems and improving service management processes. Their expertise in service level management and problem resolution has led to significant financial recoveries and the establishment of effective IT service models.