Charlene Leonardi

Charlene Leonardi is an experienced Customer Service Manager at ubu Health and Social Care, where employment began in August 2013. In this role, Charlene leads a team of enablers to support adults with learning disabilities and mental health issues, focusing on promoting independent living and social integration. Responsibilities include managing rotas, resources, and training plans while engaging with customers, families, staff, and social workers to ensure effective support plans are implemented. Prior experience includes roles as a Request Management Analyst at Royal Bank of Scotland from January 2010 to August 2014 and as a Call Handler at The Techguys from October 2006 to January 2010. Charlene holds a Diploma in Health & Social Care Level 3 (Adults) from Open College, completed between 2014 and 2015.