Emiliano Urbina

Emiliano Urbina, MBA, PMP, currently serves as a Customer Experience (CX) Project Manager at UCare, overseeing initiatives to enhance customer satisfaction and Net Promoter Scores (NPS) by leading cross-functional teams in the healthcare sector. Previously, Urbina held roles as an Information Technology Consulting Manager at Optum, where product strategy execution enhanced user experiences, and as a Business Consultant at Fathom Consulting, focusing on improving user experiences for healthcare clients. Urbina’s experience also includes serving as a Senior Healthcare Consultant, optimizing operational efficiency, and working as a Healthcare Consultant at Optum, contributing to innovation and quality assurance in tech solutions. Urbina holds a Master of Business Administration from UMN Carlson School of Management and a B.A. in Economics and Statistics from Macalester College, as well as finance and economics coursework from East China Normal University.