Karen Smith

Karen Smith is a seasoned project manager and administrative analyst with extensive experience in customer service and operational management. Currently serving as a Project Manager at the University of California, Los Angeles since June 2019, Karen previously held roles at Sunvilla/Royal Garden, where responsibilities included overseeing customer experience feedback, handling legal issues, and managing Salesforce operations. Karen's earlier career includes significant contributions as an Assistant Customer Service Manager at Yotrio, where service response times were significantly reduced, and as a Small Business Account Manager at Yahoo!, focusing on marketing campaigns and fraud management. Karen holds an MBA with an emphasis in Project Management and a Graduate Certificate in Project Management from Keller Graduate School of Business, along with a Bachelor of Science in Business Administration from DeVry University.