Lisa Robertson, CPXP, CMS, is a Senior Director of Customer Experience with extensive experience in the healthcare and technology sectors. Currently serving as the Regional Director of Operations at Morrison Healthcare, Lisa has a proven track record of enhancing customer satisfaction and operational efficiencies through strategic leadership and data-driven decision-making. Previously, Lisa held roles including Senior Manager of Customer Strategy & Experience at Centinel Public Partnerships and Customer Experience Manager at TouchPoint Support Services, where they successfully led initiatives that improved key performance metrics like CSAT and NPS. Lisa is passionate about mentoring teams and fostering a culture of excellence and innovation while adhering to stringent regulations. They are currently pursuing education at Indiana University Bloomington.
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