Veronica Velasco

Veronica Velasco is a dedicated professional currently serving as the Guest Screening Services Site Supervisor at UCSF Health, overseeing operations at multiple medical facilities, including Benioff Children's Hospital and Bakar Cancer Hospital, since August 2021. With a proven track record in enhancing patient experiences, Veronica received the 2024 UCSF Patient Experience Impact Recognition Award. Prior roles at UCSF Health include Interim Guest Services Screening Site Supervisor and Guest Services Lead, where responsibilities encompassed training staff and ensuring compliance with service standards. Veronica's previous experience includes roles as a Hospital Assistant III at UCSF and a Patient Services Representative at Palo Alto Medical Foundation, complemented by a strong foundation in customer service from positions at AT&T Mobility and ALDO Group. Educational qualifications include an Associate of Arts and Sciences degree from Skyline College and a certificate in Allied Health from Everest College, with ongoing studies at the University of California, San Francisco.