Hakan Köse is a CX and Operations Leader with a strong background in SaaS and technology operations. Currently a Senior Enterprise CX Lead at Udemy and a Full Stack Developer Trainee at Workintech, Hakan has demonstrated expertise in customer success and support, achieving a consistent 95%+ CSAT score. Previously, Hakan optimized support operations at Remote and Webex Events by Cisco, and has been recognized multiple times with the "Queue Buster" award for outstanding problem-solving. With a Bachelor's degree in International Business from Boğaziçi University, Hakan is also actively enhancing technical skills in full-stack development to improve collaboration and customer success strategies.
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