Simon Touyet

Simon Touyet has extensive experience in operations and data analysis within the SaaS industry, currently serving as a Renewals Operations Analyst at Udemy since January 2025. Prior roles include Retention GTM Strategy & Operations Manager and Senior Operations Analyst at Zendesk, where Simon was instrumental in forecasting churn and driving strategic insights for a $1.7B business. Earlier, at Symantec, Simon held various positions that emphasized developing data dashboards, performing trend analyses, and enhancing customer retention strategies. Simon's early career involved customer support and team leadership roles at BigFish Recruitment and Boundary House Business Centre, complemented by a strong educational background in Business Administration.