Karina Leefers

Karina Leefers has a diverse work experience spanning multiple industries and roles. Karina began their career as a Quality Production Control supervisor at Sae-A Trading Co.,Ltd from January 2005 to August 2006. In this role, they supervised and ensured quality control for textile orders, updated and prepared textile reports, and provided training for Quality Inspectors.

From November 2006 to November 2009, Karina worked as a Customer Service Representative/Internal Support Group at General Dynamics Information Technology. Karina'sresponsibilities included providing support responses to agents or Medicare beneficiaries, keeping track of trends to provide accurate information, and reporting and assisting in problem resolution.

Following this, Karina was promoted to the role of Contact Center Supervisor for Centers of Medicare & Medicaid at General Dynamics Information Technology from November 2009 to August 2015. In this position, they monitored staff attendance and provided feedback and coaching, led the Contact Center team, trained Customer Service Representatives to ensure productivity and quality, and ensured service level and quality requirements were met.

From August 2015 to May 2017, Karina worked as a Contact Center Supervisor at Peckham, Inc. Here, they provided leadership in the Contact Center, monitored and trained Customer Service Representatives, ensured productivity and quality in assigned projects and departmental goals, and maintained accurate department records.

Currently, Karina is employed at UFG Insurance since 2017. Karina holds the position of a Commercial Auto and Property Adjuster. The specific dates for this role are not provided, suggesting that they are currently in this position or has been for an extended period. Additionally, they held the role of a Work Comp Adjuster at UFG Insurance from May 2017 to an unspecified end date.

Overall, Karina Leefers has demonstrated experience in leadership, customer service, quality control, and insurance claim adjusting throughout their career.

Karina Leefers attended Colegio San Patricio from 1997 to 1999, where they earned a degree as a Bilingual Secretary. Karina'sfield of study was focused on Executive Assistant/Executive Secretary skills. Subsequently, they enrolled at Universidad Rafael Landívar from 2000 to 2003, where they pursued a degree in Marketing. No specific degree name is mentioned for their time at the university.