Muhammad Waqas

Muhammad Waqas currently serves as the Senior Manager of IT Service Management at Ufone 4G since December 2023, leading the IT NOC and Service Management team. Responsibilities include implementing the ITIL framework across PTCL and Ufone, managing various ITSM platforms, ensuring compliance with ISO and regulatory standards, and overseeing budget forecasts for IT infrastructure. Prior experience includes a managerial role at PTCL (December 2016 - November 2023) focusing on customer experience management and cross-functional projects, and prior positions as Assistant Manager overseeing NOC Operations, as well as a Bio-Medical Engineer at RIC. Muhammad Waqas holds a Bachelor of Science in Electrical and Electronics Engineering from the University of Engineering and Technology, Taxila, and a recent degree in Organizational Leadership from the Lahore University of Management Sciences.