Sheryar Azam

Sheryar Azam is a seasoned professional in customer service management and quality assurance, currently serving as Group Vice President for Contact Centers & BPO at PTCL | UFONE since July 2023. With extensive experience spanning over two decades, Sheryar has held various leadership roles, including General Manager of Quality Management Systems & Training at Ufone and Regional Manager of Customer Services at Warid Telecom Pakistan. Sheryar's expertise includes human resources management, customer experience planning, and the implementation of advanced operational strategies within call centers. An MBA in Finance and a BBA (Hons) in Marketing complement Sheryar's extensive skill set and contributions to the telecom sector.