Gregory Lonnqvist

Gregory Lonnqvist is an accomplished professional with extensive experience in customer service operations and technical writing. Currently serving as the Associate Director of Customer Service Operations at UHealthSolutions since July 2002, Gregory oversees the management and development of the UHealthSolutions Contact Center, focusing on meeting and exceeding client expectations across the healthcare industry. Previous roles include Documentation Specialist at CVS Pharmacy, where responsibilities involved developing training materials, and Technical Writer at Simplex Time Recorder, which included creating training manuals and templates. Gregory began a career at CVS Pharmacy as Shift Supervisor A, managing employee tasks and customer service. Gregory holds a B.A. in Communications from Fitchburg State University, with specializations in technical writing and graphic design.