Devendra Pratap Singh is a strategic leader with over 19 years of experience in customer experience measurement and management. They have held various roles at leading companies such as IBM, HP, and UnitedHealth Group, where they specialize in transforming business functions to enhance customer loyalty and brand image. Currently serving as the Director of Voice of Customer Capability at UnitedHealth Group, Devendra focuses on optimizing customer satisfaction and improving Net Promoter Scores across multiple lines of business. Their extensive background includes leadership in analytics and competitive intelligence in multicultural global environments across multiple regions.
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