Michael Higgins

Michael Higgins serves as the Senior Director, Head of Product for Corporate Services at UnitedHealth Group since February 2020, leading a cross-functional team to develop and execute product strategies across various departments such as Real Estate, Procurement, and Mergers & Acquisitions. Notable achievements include spearheading a digital transformation in Procurement by launching an integrated platform managing approximately $18 billion in annual spending, enhancing efficiency through automated workflows, and ensuring user-centric design for a seamless experience for 480,000 employees. Prior experience includes serving as Director of Experience Design & Strategy at KPMG, where Michael delivered user experiences across industries, and as User Experience Lead at Cynergy Systems, focusing on user-centric design methodologies. Educational background includes a Graphic Design degree from Central Michigan University and a recent course in Artificial Intelligence for Business Leaders from Carnegie Mellon University.