Mike O'Malley

Mike O'Malley is a senior leader in health service operations, currently serving as the Senior Director of Pharmacy Customer Service at Optum Rx. With over two decades of experience in global healthcare operations, Mike has a proven record of driving transformational change, improving customer experiences, and enhancing employee engagement. Previously, Mike held various leadership positions at Aon Hewitt and UnitedHealth Group, where they achieved significant milestones, including saving millions in operational costs and scaling member assistance services dramatically. Mike holds a Bachelor of Science in Business with a focus on Computer Information Systems from Indiana University Bloomington.