Tom Barthel

Tom Barthel is a seasoned professional currently serving as a Director at UnitedHealth Group since November 2005, leading a team that innovates and supports global Contact Center solutions. Previously, Barthel held the roles of Contact Center Product Manager, overseeing product offerings and vendor management, and Sr. IT Program Manager, acting as a strategic liaison for IT business needs. Barthel's earlier experience includes serving as National Operations Center Manager, where oversight was provided for call center activities involving over 3,000 associates, and as a Call Routing Business Analyst implementing improvements on the Cisco ICM platform. Prior experience at Prudential as a Workforce Manager involved managing multi-site call center operations. Barthel holds an Associate of Arts in Business Administration from North Hennepin Community College and a Bachelor of Science in Business Management from Metro State University.