Brian Rucker possesses extensive experience in customer service and technical support within various organizations. Notable roles include Technical Support Analyst/Engineer at Cerner Corporation from 2015 to 2020, where responsibilities included monitoring system alarms, triaging issues, and documenting resolutions. Prior positions include Customer Service Technician II at Siemens Health Services, providing support for Electronic Medical Records, and Information Service Representative at Broadview Networks, addressing customer inquiries about phone services. Currently, Brian serves as Customer Service Center Coordinator at UHS, delivering first and second level support to a customer base of 90,000, resolving issues with a variety of software and operating systems, and mentoring junior team members. Brian holds a degree in Computer Science from Delaware State University, earned in 1997.
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