Unified Health Services
Kayla Hood has a diverse work experience spanning various industries and roles. Kayla started their career at PRACS Institute as a Processing Lab Trainer and then moved on to Cargill as a Quality Assurance Chemist. Kayla later joined Poplar Healthcare as a Lead Pathologist's Assistant. In 2013, they joined Oxford Immunotec and held several roles such as Cell Separation Lead, Data Entry Supervisor, and Client Support Manager. In their last role at Oxford Immunotec, they served as an Operational Excellence Manager, where they successfully managed multiple cross-functional projects and achieved significant cost reductions. Currently, Kayla is working at Unified Health Services as the Vice President of Operations, where they lead front-end operations and focuses on process improvement and scalability.
Kayla Hood completed their education at North Dakota State University. Kayla obtained their Bachelor of Science degree in Microbiology and Immunology from 2003 to 2008. Kayla further pursued their education at the same university and achieved a Master of Business Administration (M.B.A.) in Business Administration, Management, and Operations from 2012 to 2013.
In addition to their academic achievements, Kayla Hood also obtained a certification as an ASQ Six Sigma Black Belt from the ASQ - World Headquarters in October 2016.
Unified Health Services
Each year millions of workers are injured on the job and require medical attention. Since worker's compensation is an employee benefit governed by individual states, there are significant and varying rules and regulations involved in processing claims and obtaining reimbursements. Normal billing patterns in healthcare can't be applied to work comp because the nature of processing claims and the payer system is fundamentally different. This unique payor class lacks eligibility systems and invoicing remains a print and mail system burdened by "attachments". The collection process includes phone calls, high invoice submission rates and payment appeals. Finally, reimbursement rates differ by jurisdiction and providers don't know if payments are correct or not. UHS specializes in end to end management of worker's compensation claims for hospitals, surgery centers, and healthcare systems. We combine an in-depth knowledge of the work comp payor system with technology to create efficient methods of processing work comp claims from patient registration to cash application. Founded in 1997, UHS has managed over 2.1 million work comp patients, 5.7 million encounters, and $7.4 billion in work comp A/R for healthcare systems across the U.S. We take responsibility for processing work comp claims at patient registration. Our front end solution manages claim verifications and treatment authorizations as well as gathers important claim related information that will be needed to facilitate accurate billing and quick and accurate reimbursement. Healthcare providers bill claims in 837 format through clearinghouses to UHS. UHS handles the generation and distribution of invoices and performs all collection work. UHS ensures payments are accurate and cash posting is automated with 835 ERAs. Results include better collection yields, fewer unpaid accounts, lower A/R, process automation and lower processing costs. Talk to us about improving your work comp revenue cycle.