Melissa Craker

Melissa Craker has over 25 years of experience in patient services management within the healthcare sector. Currently serving as the Patient Access Services Manager for the Emergency Department at UK HealthCare since April 2002, Melissa oversees two emergency registration departments, managing a team of over 80 employees and 4 supervisors. Previously, Melissa held the position of Patient Access Services Manager for Training and Auditing, focusing on employee development and training. Earlier career experience includes serving as a Patient Representative at Merrick Management, where Melissa managed accounts receivables for four hospitals, and a role in Patient Services at Family Practice Associates of Lexington, starting as an intern and progressing to an employee responsible for patient reception. Education was obtained at J H Thompson in Erie, PA.