Michele Isaacs

Michele Isaacs possesses extensive experience in service management and business analysis, having worked at UK HealthCare as a Service Management Senior Analyst since September 2019 and previously as a Service Management Analyst II from May 2012 to August 2019. Prior to that, Michele served as a Senior Business Analyst at ACS, where responsibilities included creating technical requirements, managing projects, and facilitating customer meetings as a subject matter expert. Michele's earlier career at ACS involved roles such as Customer Care Manager, where customer service was improved significantly, and various systems analyst positions focusing on software testing and process streamlining. Additionally, Michele has experience in customer service roles at Kentucky Horse Park, Quebecor World, and Georgetown Bank & Trust Co, showcasing a strong foundation in client relations and operational efficiency.