Karen Smilie

Karen Smilie, MBA, ITIL, is a skilled Senior Information Technology Analyst with diverse experience in managing global IT support, vendor relationships, and project management. With a background in desktop support, project management, and customer service, Karen has a proven track record of leading teams, implementing efficiency initiatives, and ensuring compliance with industry standards. Karen's expertise extends across various industries, showcasing their ability to drive change, reduce costs, and enhance service delivery. Karen's educational background includes a Master of Business Administration in Operations Management and a Bachelor of Science in Business Administration/Management Information Systems.