Hilda Au

Hilda Au is an experienced professional in support and client services within the security and compliance sectors. Currently serving as Support Services Manager at UL since June 2016, Hilda oversees the delivery of high-quality support services, monitors productivity, and manages resource allocation. Previously, from July 2012 to March 2016, Hilda was a Client Services Account Manager at UL, where responsibilities included managing international clients, enhancing client relationships, and promoting company services. Hilda's earlier experience includes positions as a Security Analyst and Client Services Account Manager at Specialized Technology Resources, where similar client management and service enhancement tasks were undertaken. Hilda's career began as an Operation Assistant at CSCC, focusing on operational audits and daily operations. Hilda holds a Bachelor's degree in Logistics, Materials, and Supply Chain Management from Northumbria University.