Scott O'Brien has a proven track record of delivering exemplary customer experiences. They served as the Director of Global Client Services at UL from 2017 to 2019 and now hold the position of Global Account Director at UL Solutions since 2019. Prior to their tenure at UL, O'Brien spent a decade at Consumer Testing Laboratories, leading worldwide customer service initiatives. O'Brien's career began at S&C Electric Company, where they worked as a Product Specialist in Corporate Quality from 1987 to 2007, guiding the development of custom switchgear and ensuring quality control.
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