Chanel E. Phillips, MBA, is an accomplished professional with extensive experience in customer service management and operations within the airline and industrial supply sectors. Currently serving as Senior Customer Service Manager at Uline since August 2022, Chanel previously held the position of Customer Care & Sales Program Manager at MSC Industrial Supply Co., where leadership of multiple inbound B2B contact center teams was a primary responsibility. Prior roles include Center Leader at Southwest Airlines, overseeing over 300 employees, and Manager of Customer Relations at AirTran Airways, where Chanel led a department critical to customer satisfaction during significant growth periods. Educational achievements include an MBA from Emory University's Goizueta Business School and a B.A. in Political Science from Spelman College.
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