Michael Lawrence is an experienced professional with a strong background in customer service management and finance. Currently serving as the Senior Customer Service Workforce Manager at Uline since August 2012, Michael manages forecasting, scheduling, and resource allocation across nine branches to enhance service level standards. Previously, as the CS Analytics Manager, Michael developed automated reporting tools and conducted data analysis to boost agent productivity. Prior roles include VP - Relationship Manager at Wells Fargo Capital Finance, where Michael managed a diverse client portfolio, and Account Manager at Transcap Associates, Inc. Michael also has expertise as Controller at Packaging Resources, Inc., overseeing accounting activities for manufacturing plants, and as an Internal Auditor at Kemper Insurance. Michael holds a BA in Accounting from the University of Wisconsin-Parkside.
This person is not in any teams
This person is not in any offices