Caroline Wainaina

Caroline Wainaina is a Communications and Relationship Management professional who currently serves as a Collections Manager at Umba Pay, focusing on loan collections and recovery processes. Previously, they held various roles, including Debt Consultant at Quest Holdings Ltd, where they honed skills in communication and conflict resolution, and Sales Manager at Eleving Group, where they significantly increased conversion rates. Caroline has also gained experience in marketing, public relations, and client relationship management across different organizations, consistently driving client satisfaction and business growth. They hold a Bachelor of Arts in Counseling Psychology from KCA University and a Diploma in Public Relations from the University of Nairobi.