Alicia Mauro

Alicia Mauro currently serves as the VP Customer Experience at Unbounce since May 2024. Prior to this role, Alicia held multiple positions at Lightspeed Commerce from March 2016 to January 2023, culminating in the role of Vice President, Global Customer Success - Retail. At Lightspeed, Alicia contributed to transforming online and physical operations for merchants. Before Lightspeed, Alicia was the Operations & Support Lead at GuestDriven from 2013 to 2016, focusing on mobile guest engagement in the hospitality sector. Other professional experience includes roles at FEM International, a not-for-profit dedicated to gender equality, and Exposure Clothing, where Alicia worked as Operations Manager. Alicia holds a Bachelor of Arts degree in Psychology from the University of Victoria.