We are the only store in America that buys and sells Unclaimed Baggage from airlines, and we're one of Alabama’s top shopping and tourist attractions, hosting nearly a million visitors each year. With thousands of items arriving in our store every day, you never know what you’ll find! 

America's only Lost Luggage Store: 
In 1970 Doyle Owens headed to Washington D.C. with an idea, a borrowed pick-up truck and a $300 loan to pick up his first load of unclaimed baggage. Selling the contents on card tables in an old rented house, the venture was an instant success. Starting from that first load of unclaimed baggage, the company, run by Doyle, his wife Sue, and their two boys, grew into a thriving business that would eventually become the only lost luggage store in the United States. Today Unclaimed Baggage Center covers more than a city block. It is one of Alabama’s top tourist attractions hosting over a million visitors a year from every state and over 40 foreign countries.

Unclaimed Baggage

This office focuses on eCommerce, marketing, sales operations, and community engagement in a retail environment.

509 W Willow St

Doyle Owens

Paul M. Okimoto

This department oversees the management and merchandising of online sales channels to optimize customer experience and revenue.

Ecommerce Operations

This department focuses on developing and executing strategies to enhance retail performance and company culture.

Commercial Strategy

This department focuses on the development and execution of innovative and engaging design concepts for various projects.

Creative Design

The Marketing Team at Unclaimed Baggage is responsible for promoting the unique shopping experience of America’s only lost luggage store to a broad audience. This involves creating compelling marketing campaigns, managing public relations, maintaining a robust digital presence, and engaging with the community through various social media platforms. By leveraging their expertise in communications, PR, and creative content, the team aims to attract visitors from across the globe and enhance the store's reputation as a top tourist destination in Alabama.

Marketing Team

This department manages and optimizes the integration of online and offline customer experiences across various channels.

Omnichannel Operations

This department handles communication strategies and community engagement initiatives to foster relationships and promote the organization's mission.

Unclaimed Baggage

Org chart

Teams

Ecommerce Operations

Commercial Strategy

Creative Design

Marketing Team

Omnichannel Operations

Public Relations

Offices

Unclaimed Baggage

Org chart

Teams

Ecommerce Operations

Commercial Strategy

Creative Design

Marketing Team

Omnichannel Operations

Public Relations

Offices

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