Chris Terhaar is an accomplished manager with over 20 years of experience in B2C and B2B contact center operations, specializing in employee and customer satisfaction. They have held various leadership roles, including Quality Assurance Manager at Under Armour and Manager of Quality Assurance at Walmart eCommerce Marketplace. Chris has a Master's degree in Organizational Leadership with a focus on Servant Leadership from Gonzaga University and a Bachelor's degree in Business Management from Ottawa University. They are dedicated to continuous improvement, coaching, and fostering a positive work culture.
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