Emma Lavelle

Emma Lavelle is an accomplished professional with extensive experience in operational and customer success roles, currently serving as Chief Operating Officer and Director of Customer Success at UneeQ since March 2020. Previously, Emma held various positions at UneeQ, including Customer Success Manager, and contributed to major customer experience initiatives. Prior to UneeQ, Emma worked at BNZ in multiple roles such as Business Improvement Manager and Programme Manager, focusing on project management and process improvement. Other notable experiences include consulting roles at Lexel Consulting Services, office management at Their Way Church, and project management positions at Maersk Line, where Emma led significant business process improvements. Emma holds a Bachelor of Management Studies with Honours in Strategic Management and Management Communication from The University of Waikato.