Isadora S.

Isadora S. currently serves as the Lead Global Member Service Training Specialist at UNFCU, a position held since October 2018, following roles as a Training Specialist and Cards Specialist focusing on credit and debit card disputes and fraud. Prior experience includes a Team Manager/Trainer role at UOB, overseeing corporate, consumer, and premium banking training and operations from April 2014 to July 2017, and a similar position at JPMorgan Chase from September 2010 to February 2014, where Isadora managed a team in the Credit Card Disputes Department. Earlier experience includes serving as a Call Center Supervisor at UOB and a Senior Customer Service Representative at Sitel, specializing in TMobile UK services. Isadora has a Bachelor's degree in Management Information Systems from the Philippine School of Business Administration and a brief tenure in Communication Arts at Ateneo de Davao University.