Karen Berdugo-Reyes

Karen Berdugo-Reyes possesses extensive experience in contact center management, currently serving as Vice President of Global Contact Center at UNFCU. Previous roles include Senior Director of the Call Center at MetroPlus Health Plan and Assistant Vice President of Contact Center at Hudson Valley Federal Credit Union. Educational qualifications include a Master Certificate in Human Resources from Cornell University and an M.B.A. in Human Resources Management from the University of Phoenix.