Danish Mirza

Danish Mirza is an accomplished professional with extensive experience in operations management and customer experience across various industries. Currently serving as Senior Director at Uni Cards, Danish drives strategic operations and spearheads the implementation of AI-led systems to enhance customer experience and business development. Previously, as Director of Operations Management at Uni Cards, Danish led AI-driven transformations, optimizing workflows and developing self-service customer care solutions. Danish's prior roles include Senior Operations Manager at Ola, where significant improvements in collections were achieved, and Lead for SME Service Delivery at Bharti Airtel, focusing on B2B customer experience and service delivery optimization. Danish began his career as an Associate Manager at Standard Chartered Bank Limited, and holds a Bachelor's degree in Electronics and Communication from Anna University Chennai.