Mirela Toneva

Mirela Toneva is a Unified Communications Administrator currently employed at UNICC and Ekkiden, with a focus on supporting the United Nations. Prior experience includes serving as a Subject Matter Expert for Microsoft Teams and Skype for Business at Concentrix, where responsibilities encompassed handling escalated support requests, troubleshooting technical issues, and mentoring agents. Additional roles at Concentrix involved assisting with high severity cases and onboarding new support staff. Mirela has also worked as a Senior Technical Support Specialist at Sixty K Ltd and held academic mentoring positions at Kingston University, providing guidance to students and organizing mentoring sessions. Mirela holds a Master of Science in The Internet of Things from Royal Holloway, University of London, and a Bachelor of Science in Computer Software Engineering from Kingston University.