Dawn Edmunds

Dawn Edmunds is a highly experienced project manager with a diverse range of roles and responsibilities. Dawn has worked as the Director of Project Management at Unicon, Inc., where they managed a portfolio of over 100 projects in various industries such as business and financial strategy, education technology, publishing, social media, and philanthropy. Dawn has successfully handled multiple small projects concurrently, large enterprise projects, and effectively worked with C-level stakeholders and cross-functional teams.

Prior to their role at Unicon, Inc., Dawn worked as a Project Manager at Infused Systems, where they provided account management, project management, and marketing coaching services to small and medium-sized businesses. Dawn played a key role in identifying client needs, gathering project requirements, and ensuring timely project completion while managing customer relationships.

Dawn also held leadership positions at Infusion Software, where they served as the Director of Training & Knowledge Management and the Director of Customer Operations. In these roles, they developed and implemented strategies for training, knowledge management, communication, retention, and value-added services. Dawn'swork directly impacted client satisfaction, usage of the company's product, employee education, and support.

Before joining Infusion Software, Dawn worked as a Principal-Level Business Consultant at eLoyalty, where they managed projects for clients such as Agilent Technologies, United Healthcare, Allstate, AT&T, and Maersk. Dawn handled various responsibilities including project management, change management, business analysis, telecom switch installations, requirements development, end user training, and communication management.

Dawn started their career as a Change Management Consultant at Accenture, where they worked on long-term projects for the United States Post Office. Dawn'sresponsibilities included developing communication plans, facilitating meetings, and ensuring the successful release of a new billing system.

Overall, Dawn Edmunds has a strong track record of success in project management and has showcased their expertise in various industries and roles throughout their career.

Dawn Edmunds, PMP, PMI-ACP, CSM, earned a Bachelor of Arts degree in English from Rockford University in 1991. In terms of additional certifications, they obtained the PMP (Project Management Professional) certification from the Project Management Institute in 2012, the ACP (Agile Certified Practitioner) certification from the Project Management Institute in 2013, the Certified ScrumMaster (CSM) certification from the Scrum Alliance in 2011, and the Amazon Certified Cloud Practitioner certification from Amazon Web Services (AWS) in November 2019.