Laura Tengerdi

Head Of Customer Experience - Managing Director at UniCredit Bank Hungary

Laura Tengerdi, CCXP, currently serves as the Head of Customer Experience and Managing Director at UniCredit Bank Hungary, where responsibilities include developing a customer-centric culture and managing customer satisfaction and complaints. Laura co-founded and leads CXPA Hungary, focusing on building customer-centric organizations through strategic customer experience practices. Prior experience includes roles at Budapest Bank Zrt. as an Executive Advisor and Head of Marketing, Communications and Customer Experience, as well as significant marketing and brand leadership positions at GE Capital and Unilever. Laura holds a Bachelor of Science in Economics from Budapest Business University.

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UniCredit Bank Hungary

Az UniCredit páneurópai kereskedelmi bank, amely egyedülálló szolgáltatási kínálattal rendelkezik Olaszországban, Németországban, Közép- és Kelet-Európában. Célunk, hogy a közösségeknek megadjuk a lehetőséget a növekedésre, miközben a legjobbat nyújtjuk minden érdekelt fél számára, és segítünk kibontakoztatni ügyfeleink és munkatársaink képességeit és lehetőségeit Európa-szerte. UniCredit is a pan-European Commercial Bank with a unique service offering in Italy, Germany, Central and Eastern Europe. Our purpose is to empower communities to progress, delivering the best-in-class for all stakeholders, unlocking the potential of our clients and our people across Europe.


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Headquarters

Budapest, Hungary

Employees

1,001-5,000

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