Oana Golu

Oana Golu is an accomplished Service Operations Manager and Product Owner at Unifiedpost Group since March 2019, with a strong background in managing service desk and technical support teams, ensuring SLA achievement, and optimizing business operations. Prior experience includes serving as Customer Service Manager at Atos IT Solutions and Services A/S, where Oana was responsible for managing the Siemens Healthcare account and ensuring customer satisfaction. Oana's career also includes roles as a Technical Engineer at Colt Technology Services and Senior Network Analyst at Alcatel-Lucent Enterprise, focusing on technical support and network monitoring. Oana holds a Master's degree and Bachelor's degree in Environmental Engineering Technology from Universitatea Politehnica din Timişoara and has demonstrated leadership and analytical skills throughout a diverse career in service management and technical support.