Clssyb Francis Castro

Francis Castro, CLSSYB, is an experienced operations and management professional currently serving as Operations Manager at Unifin Inc since August 2023. Previously held the position of Manager at Skillsoft from June 2022 to March 2023 and served as Regional Team Manager at Personiv from July 2016 to November 2019, managing a team focused on sales performance. Earlier experience includes a role as Customer Service Supervisor at Ocwen, where responsibilities encompassed managing a team, facilitating training, and addressing escalated calls. Additionally, Francis worked as a Quality Assurance Analyst at Sykes Marketing Services, Inc., overseeing a team of agents and providing coaching and calibration. Began a career as a Customer Service Representative at ICT Consulting from September 2005 to January 2010. Educational background includes studies at Dela Salle University-College of St. Benilde.