Alaa Hassan

Alaa Hassan is a seasoned professional with extensive experience in client services and technical support. Currently serving as a Service Excellence Specialist and Client Services Lead at Unifonic since September 2021, Alaa has previously held multiple roles at TDM Group, including Customer Operations Team Lead and Technical Support Engineer, from November 2015 to September 2021. An academic background includes a Master of Science in Computer Security from the University of Birmingham and a Bachelor of Science in Computer Information Systems from the University of Jordan. Prior experience also encompasses a role as a Lecturer at Applied Science University, focusing on Computer Skills Improvement and Advanced Network Security, as well as serving as the Educational and Events Coordinator for ASHRM, where responsibilities included organizing a major conference and advising students on their academic journeys.