Marisa Fernandes

Marisa Fernandes currently serves as the Head of Retail at Unilabs Portugal, leading retail operations and actively participating in the Country Leadership Team since August 2021. Prior to this role, Marisa held various positions at NOS SGPS from October 2013 to July 2021, including Customer Service Manager, where a focus on customer experience and operational efficiency was paramount. Marisa's earlier career includes customer service roles at Randstad Portugal, culminating in supervisory and managerial responsibilities. Marisa has also contributed to academic settings as an invited teacher at ISCAA, specializing in Internationalization of Businesses and Marketing. Marisa's education includes advanced studies in health executive leadership, management, marketing, and services management from renowned institutions.